Envox is headquartered in Boston, Massachusetts.  With over 1,000,000 ports deployed on a global basis, the company is a leading provider of voice solutions for service providers and enterprise customers that enable anytime, anywhere information access and transactions.

Its software and services reduce the cost, time-to-market, and complexity of developing these solutions, which currently include interactive voice response, enhanced self-service, automated directory assistance, contact centre & CRM, alerts & notifications, mobile Internet, voice portals and unified communications, among others.

In April 2002, Envox Worldwide took an important step in reinforcing the company's position in the market with its acquisition of Show N Tel, an open, standards-based software development environment for converged communication solutions, from Sonexis.  In March of 2005, Envox purchased the CT ADE and CT Connect product lines from Intel Corporation further solidifying the company's position as a leading provider of open, standards-based voice solutions by significantly expanding the company's customer base and market position.  Envox is now in a position to offer its customers full-featured development environments, flexible development tools, or a comprehensive VoiceXML platform - whatever they need to ensure outstanding price/performance and ROI for the voice solutions they develop.

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Envox 7 - CDP Software
Envox VoiceXML Studio 7
Envox CTI Links
Envox CT ADE 10
Envox CT Connect
Envox PhoneLink

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Envox 7 - CDP Software



The Envox Communications Development Platform.
Envox 7 is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions.  Envox 7 combines comprehensive support for traditional voice communication with the industry's most complete support for IP communication, including IP telephony, video messaging, SMS, and email.  By melding these capabilities, Envox 7 offers a unique multi-modal platform that enables organizations to deploy all of their communication solutions on a single, cost-effective platform.  Envox 7 empowers developers to deploy:
Voice self-service solutions, such as interactive voice response (IVR), interactive voice and video response (IVVR), outbound dialing, and speech-enabled self-service systems
Contact center solutions, including outbound dialing, intelligent routing applications and screen pop applications
Unified communications solutions, including standards-based voice-mail systems and applications that combine traditional voice, IP telephony, video messaging, SMS, email, and fax communication

The Envox Communications Development Platform provides significant value to enterprises, service providers, value added resellers, and systems integrators alike.

Key features and benefits of Envox 7 include:

Comprehensive support for industry standards enables organizations to leverage prior investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and technologies that will be required in the future
Superior performance - The Envox Communications Development Platform has handled billions of transactions for our customers in the most demanding of environments
Industry leading ease-of-use and unmatched flexibility (see our product reviews)
Reduced development time and faster time-to-market - developers can create voice solutions 50% faster than they can with other graphical development tools
Outstanding price/performance compared to proprietary IVR systems and other standards-based voice platforms
The industry's broadest support for industry standards, such as VoiceXML, CCXML, MRCP, SIP, and Web services, ensures that solutions are compatible with a wide array of IT environments, including Web and service oriented (SOA) architectures
Powerful management tools for easily configuring, monitoring and managing large-scale deployments

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Envox VoiceXML Studio 7



Envox VoiceXML Studio is a graphical development environment that accelerates the creation of VoiceXML-based voice solutions by 50% or more.  With Envox VoiceXML Studio, you no longer need to write VoiceXML code. Instead, you can quickly assemble applications from pre-built "functional blocks" for voice user interface management, call control, application logic and database integration.

Envox VoiceXML Studio 7 includes the following key features:

A graphical programming environment that eliminates the need for manual coding and generates VoiceXML suitable for high-performance applications.
A library of pre-built user interface components, or "dialog blocks," which promote "best-practices" in user interface design.
VoiceXML 2.1 and 2.0 compatibility.
Advanced database controls that enable the automation of transactions and business processes.
Support for voice and email communication.
Java, XML and Web Services capabilities allow developers to integrate easily with existing software applications and leverage prior investments in software and solution development.
An integrated graphical debugger that streamlines development and testing time.
Envox Communications Development Platform and Envox VoiceXML Studio, A Complete VoiceXML Offering
Envox VoiceXML Studio 7 is tightly integrated with Envox 7, the Company's open, standards-based Communications Development Platform, providing developers with a comprehensive VoiceXML offering with advanced development and management capabilities.

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Envox CTI Links

Envox CTI Links is a family of software products that connect the Envox Communications Development Platform 7 to leading CTI servers and contact center architectures, allowing developers using Envox 7 to easily integrate CTI functions such as screen pops and intelligent call routing into their Envox-based voice solutions.Envox CTI Links make it possible to integrate Envox-based voice solutions with all the leading IP and traditional (TDM) contact center infrastructures including PBXs, IP PBXs, and ACDs from companies such as Cisco, Alcatel, Avaya, and Nortel. And, by utilizing Envox CTI Links products, enterprises and service providers are able to enhance their contact centers with integrated voice response (IVR) and advanced capabilities, including multi-modal (phone, email, Web, fax) communication with customers.

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Envox CT ADE 10 Software

Envox CT Application Development Environment
The Envox CT Application Development Environment (Envox CT ADE) is one of the most widely used IVR development tools in the world.  Designed to accelerate the development of voice and video communication solutions, Envox CT ADE is a rapid application development (RAD) toolkit that provides a set of program building blocks that are easier to use - and faster to learn - than traditional APIs.  But, you won't sacrifice power, flexibility or control because Envox CT ADE offers complete access to Dialogic telephony hardware/software interfaces and control of speech products.  Plus, as one of the world's most scalable and cost-effective platforms, Envox CT ADE can reduce your solution cost by 60% or more vs. traditional IVR platforms.

Envox CT ADE will accelerate your time-to-market and time-to-revenue for voice and video self-service, outbound dialing, contact center, multimedia, multi-modal, and carrier solutions.  Using Envox CT ADE to manage the media and telephony devices and speech engines, you can focus on your unique business requirements.

The power and ease of Envox CT ADE are available in two forms:

Application Development Language (ADL) - a procedural programming language offering many pre-built application building blocks for telephony, voice, video, and speech control.  ADL is designed to assist developers using programming languages such as C and C++

Application Development ActiveX Objects (ADX) - A set of COM controls that can enhance your development effort when using Microsoft .NET programming languages, such as C# and VB.NET, or when using programming languages like C++, Visual Basic, Delphi.

Key Features

A simplified programming language and a collection of libraries of ActiveX controls designed for voice and video self-service applications. Accelerates development of voice solutions when using widely used languages such as Visual Basic, VB.NET, C++, C#, and Delphi.
Optimized for high-density configurations - Up to 700 ports of Envox CT ADE can be deployed in a single server
Compatible with a broad array of Dialogic telephony hardware and software and with the industry's leading speech recognition and text-to-speech technologies from Nuance and others (see supported hardware/software list).
Offers complete control over the Dialogic API, allowing you to develop solutions for the following telephony environments: T1/E1, VoIP, TDM, SS7, Analog, Station channels, ISDN (BRI/PRI), and QSIG.
Compatible with service oriented architectures through support for VoiceXML, MRCP, and SIP.
Rapid development of CTI functions through a CTI link to Envox CT Connect
Support for the leading PBX/ACDs and IP communication environments from Avaya, Nortel, Siemens, Alcatel, and others through a CTI link to Envox CT Connect
Support for SMS send and receive on standard GSM MAP protocol using SS7

Applications

Voice self-service, including IVR and speech-enabled IVR solutions
Outbound solutions, including automated dialers and alert/notification systems
Contact center solutions, such as call recording/monitoring
Multimedia solutions, including video messaging and Interactive voice and video response (IVVR)
Multi-modal solutions such as fax-back services
Carrier services, including IP telephony, conferencing, SMS and video messaging/alerts and voice mail

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Envox CT Connect



Envox CT Connect is standards-based CTI software that allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.

The Industry's Leading CTI Software
Some of the world's largest organizations use Envox CT Connect to add CTI capabilities, such as intelligent routing, screen pops, and monitoring functions, to their contact center applications.  In fact, Envox CT Connect has CTI enabled more than 1 million agent seats worldwide.

Out-of-the-Box Connections with All Leading IP and TDM PBXs/ACDs
Developers choose Envox CT Connect as their CTI software because it reduces the development time, cost and complexity of developing CTI applications.  Envox CT Connect eliminates many of the costs associated with traditional proprietary CTI products by leveraging industry standards, such as CSTA and SIP, to link corporate data networks with IP and TDM phone networks.  In addition, Envox CT Connect is fully compatible with more than 30 PBXs/ACDs, including both IP and TDM versions from leading providers such as Avaya, Nortel, Cisco, and Siemens, allowing you to leverage a single integration with Envox CT Connect to make your application compatible with all of the PBXs/ACDs that Envox CT Connect supports.  Plus, the capabilities of Envox CT Connect can be accessed through multiple API's so you can choose the API that best matches the skills of your development team or your corporate IT architecture.

Envox CT Connect enables you to add CTI applications such as:

Intelligent Routing - Leverage telephone network information, such as ANI and DNIS, and data entered at the IVR to route the call to the proper geographical location or to the best-qualified agent, eliminating unnecessary transfers and resulting in increased first call resolution rates.
Screen Pop - Instantly retrieve customer data from your CRM system or enterprise data-base and display it on the agent's screen when they receive the call.  Screen pops shorten call time by 20 seconds or more and enable agents to up-sell and cross-sell products and services.
Call Monitoring - Recording, and subsequently analyzing, the recorded calls allows you to monitor the effectiveness of your operating procedures and staff members, and, identifies areas for staff training or process improvements.
Click to Call - Using Envox CT Connect you can develop applications that optimize your organizations workflow.  Outbound dialing applications that enable agents to make callswith a single mouse click from a computer save time and are more accurate.  Organisations making a high volume of outbound phone calls can realize significant savings by slashing time lost to mis-dialed numbers.

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Envox Phone Link

        

Envox PhoneLink for AppExchange is a CTI application that allows service and support organizations to leverage the data from their Salesforce.com CRM solution in their outbound dialing initiatives and to help them resolve customer issues more quickly.  Envox PhoneLink significantly enhances the efficiency and performance of service and support groups by providing agents with click-to-dial and screen pop capabilities that can reduce call time and help personalise customer service.

Immediate Benefits: Improved Operations, Greater Customer Loyalty, and Increased Revenue
Envox PhoneLink software can reduce call time by 10-20 seconds per call simply by providing customer information to an agent's desktop as they simultaneously receive a customer's call.  Using Envox PhoneLink you can instantly retrieve and screen-pop customer related information to the agent's desktop as the call arrives to the agent.  Receiving customer details on your screen at the same moment you receive the incoming call means you are able to give a better and more immediate response to the customer, driving towards a first call resolution for every customer.  Automatically seeing key details about the customer, such as notes from previous conversations or order history, means your staff can offer a more personalised service.

Envox PhoneLink's Click-to-Dial capability means that, telephony functions are integrated into the Salesforce Softphone application allowing agents to more quickly make outbound calls.  Dialing out automatically with a single mouse click from the Envox PhoneLink application on your computer saves time and is more accurate, so if you make a lot of outgoing phone calls, the cumulative time lost to dialing wrong numbers can be substantial and may be avoided.

With faster call processing, organisations are able to achieve first call resolution for all customers and reduce the need to hire additional agents to handle higher call volumes.

The World's Market Leader in CTI
Envox Phonelink leverages the integration capabilities of Envox CT Connect, the worlds leading CTI software, which is used by hundreds of companies worldwide and today routes calls to more than one million agents worldwide.

Now more than ever, CTI capabilities are within your reach.

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