To protect your investment and minimise any business critical system downtime, POSTcti can offer full 24x7x365 Telephone based support.
The Technical Support team will provide the following:
• Issue the customer with a call tracking reference number, which should then be used in all correspondence related to the specific issue
• Provide assistance with the isolation and resolution of technical problems arising from the installation, configuration, programming and maintenance of products
• As necessary, develop problem-specific test platforms to isolate and reproduce customer reported problems and/or demonstrate correct operation and programming of products
• Provide regular updates and follow-up on continuing problems until such a time as the problem is resolved
• Verify with the customer that the issue is resolved to the customer's satisfaction before closing the support call
• POSTcti prides itself on the level of technical support it provides to its customer over a wide range of vendors products
The Technical Support service consists of several components, including:
• Pre Sales product advice, solution design consultancy
• Application Development Support
• Solution Pre-Configuration
• Installation
• Troubleshooting
• Diagnostic support through the development cycle, during solution implementation and post-installation
These services are available either remotely (secure IP connection or telephone-based support) or on site - either at your premises or at those of your end customers.
The vendors we offer services around include:
• Microsoft (Live Communications Server 2005 (LCS), Office Communications Server 2007 (OCS), Exchange, Exchange Unified Messaging)
• Dialogic (Media Processing boards, Host Media Processing, Gateways, Protocol Converters)
• AudioCodes (Media Processing boards, Gateways, Protocol Converters)
• Quintum (Gateways)
• Envox (Voice Solutions)
• Pika (Media Boards)
• Aculab (Media Boards, Protocol Converters)
• AI-Logix (Media Boards)
• Amtelco (Media Boards)
• HP, IBM, Dell, Sun Microsystems – servers and peripherals
POSTcti understands that many companies are focused on software and solution development. For these customers we offer our platform integration service to provide a turn-key solution that can be relied upon “out of the box”. We will configure the server of preference with the chosen operating system, the appropriate hardware, software & drivers and will then load-test the solution for a fixed period of time. This service is available with any of our supported products including Microsoft’s Unified Communications product suite.
This service offers:
• Pre-configured and load tested servers with respective 3rd party hardware
• Turn-key Solution shipped to your required destination
• Peace of mind that the solution has been created and undergone extensive Quality Assurance pre-testing by experts in the field of telephony integration
In addition to our standard offering of a 9.00 – 17.30 Monday to Friday support service, we also offer a 24 x 7 x 365 telephone based service where the focus is on maintaining solution uptime. This is a remote diagnostic service focused on helping to identify the root cause of the problem and advise best steps to remedy. This can be purchased to fit in line with any existing/required SLAs and escalation paths.
To find out more information on any of our support services please contact: sales@postcti.com